Job Description - HR Generalist (shared service center) (BOG00ZV) HR Generalist (shared service center) - BOG00ZV Company : Worley Primary Location Other Locations Job Job: Shared Services Schedule Schedule: Full-time Employment Type : Employee Job Level : Experienced Job Posting Job Posting: May 12, 2025 Unposting Date Unposting Date: Jul 11, 2025 Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now. Objective: Global role as part of the WES People organization, responsible for ensuring the accurate and timely delivery of people services to Worley's respective markets by partnering with the People Services provider (Capgemini) and assisting the WES Service Delivery Manager. Responsibilities: - Work closely with the WES Service Delivery Manager and the Service Provider to ensure efficient, timely, and transaction-accurate delivery of newly transitioned BAU and WES People services to Worley markets. - Ensure knowledge documents are maintained according to the designed framework. - Participate in daily BAU calls with the service delivery team to help mitigate operational challenges. - Drive continuous monitoring of performance metrics through SLA and KPI reporting. - Identify continuous improvement opportunities to enhance WES-governed processes with a holistic view of employee experience and process effectiveness. - Interact with People Advisors/Specialist Advisors to design deep-dive processes, prepare SOPs, and support process improvements. - Support queries requiring transactional knowledge by design. - Act as the first point of contact for raising service issues and seeking support from Service Delivery Partners to initiate escalations. - Support the Manager in identifying Service Delivery Agent training needs and driving action plans. Requirements: - Professional: Bachelor degree in Administrative or related careers. - 8 years of experience in processes from Hire to Retirement / Shared Services / GBS / Outsourcing plans. Experience in Service Delivery in large complex global organizations or large global providers. Must have worked in or with KPOs/BPOs. - Deep knowledge of the Hire to Retire process, with specialization in at least one of the following areas: - Workforce Administration (Onboarding, Offboarding, Personal and Workforce Data Management) - Compensation/Payroll and Benefits Administration If you need any accessibility adjustments , please mention it in your application. Moving forward together We’re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law. We want our people to be energized and empowered to drive sustainable impact. Our culture focuses on values that unlock brilliance through belonging, connection, and innovation. We’re actively reskilling our workforce and supporting transitions to low carbon energy infrastructure and technology. Join us to explore diverse opportunities and be part of delivering sustainable change. #J-18808-Ljbffr