Job Overview We are seeking an individual to support benefits and wellbeing programs for global projects and other regional initiatives. This role is responsible for the operational and administrative aspects of our benefits delivery. This position partners with relevant stakeholders, including benefits teams, payroll, third-party risk management, and other groups to ensure programs are delivered accurately and on time. This is an exciting opportunity to make a significant impact within a growing team. Key Responsibilities - Sustain day-to-day operations of all benefits programs, including group health, dental, vision, life insurance, business travel accident, retirement plans, etc. - Manage benefits vendors, including performance monitoring, onboarding, and third-party risk management. - Ensure local programs are implemented and partner with HR professionals on ongoing administration and delivery. - Provide analytical support on benefits delivery projects, programs, and ad-hoc requests. - Support rollout and cyclical benefits communications, including drafting and editing previously drafted communications. - Moderate claims between vendors and employees and escalate issues as necessary. - Maintain and update the intranet site with current information such as application periods, webinar schedules, and educational materials to enhance employee awareness and engagement. - Respond to employee inquiries in an effective, clear, and kind manner, escalating complex cases through supplier channels and resolving file errors in coordination with integration and support teams. Requirements - Experience with benefits operations/delivery, including management of third-party providers and contracts. - Computer proficiency and technical aptitude, including ability to use presentation tools and spreadsheets, experience with human resources information systems and benefits databases. - Demonstrated success handling employee inquiries in accurate, timely fashion. - Able to maintain strict confidentiality as required. - Proven ability to work effectively in a team environment. - Demonstrated ability to collate, review and analyze benefits data. - Experience working in a global organization. - Excellent organizational and communication skills, including fluency in English. - Strong analytical skills. Benefits This role offers a unique opportunity to contribute to the growth and development of our organization while enhancing your skills and expertise. Others All activities involving access to organizational assets, information, and networks come with inherent risks to the organization and its stakeholders. It is expected that every person working for or on behalf of this organization is responsible for information security and must: - Abide by organizational security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violations or breaches; and - Complete periodic mandatory security trainings in accordance with organizational guidelines.