Job summary FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Client relations Specialist in Colombia or Mexico. Responsibilities - Serve as the primary contact for client inquiries via phone, email and messaging platforms. - Assist with account opening, KYC verification, deposits/withdrawals, and platform navigation (MT4/MT5, cTrader, TradingView or proprietary platforms). - Build and maintain strong relationships with retail and/or institutional clients and partners to improve retention and client satisfaction. - Provide guidance on trading tools, promotions, and company offerings in a professional, compliant manner. - Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross-selling opportunities. - Collect and report client feedback to help improve products, services, and support processes. - Stay up to date with company policies, market news, and regulatory changes relevant to the Forex/CFDs industry. Qualifications - 1–3+ years of experience in client support, account management, or a similar role in the Forex/CFDs or online trading industry. - Native Spanish and excellent communication skills in English (written and verbal). - Understanding of MT4/MT5, cTrader, TradingView platforms, basic trading terminology, and financial markets. - Strong customer service orientation with the ability to handle clients from different backgrounds and regions within Latam. - High attention to detail, especially in handling sensitive client information. - Comfortable working in a fast-paced, performance-driven environment. - Ability to work flexible shifts, including evenings or weekends, if required. Benefits - Welcoming, young and multicultural team with approachable leadership - Ability to contribute to dynamic business at a growth phase - High level of autonomy, support of ideas and putting your expertise into the best practices for the company - Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders - Competitive remuneration, regular salary reviews and performance-based incentive schemes - Vibrant company life: from team activities to global celebrations - Fully remote work - Exposure to global financial markets and fintech innovations Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora