Descripción breve Role title: Technical Consulting Engineer Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Location: Colombia Responsibilities •Builds productive relationships with customers and takes ownership for customer success. Fully identifies and resolves issues identified within the case. Leads by example. • Has a local, site level impact. • Frequently assists other TCEs and Global Delivery Partners with problem resolution. • Submits effective escalations with Engineering teams. • Recognizes and submits bugs with all required related information. Mentors others to file bugs. • Builds and utilizes complex lab setups to duplicate and resolve problems. • Produces and shares intellectual capital (including documentation and training) within technology and adjacent areas for internal audiences, Global Delivery Partners and customers. • Mentors and develops more junior TCEs and Global Delivery Partners. • Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures)." • Typically interfaces with customers, other TCEs, Partners, Global Delivery Partners, field personnel, CAP Managers and internal engineering departments. • Is a technical expert in at least one are with broad knowledge across the technology. Reads technical documentation, functional specs, RFCs. Requirements • Advanced English level • Bachelor’s degree in computer science, engineering, or a related field • Cisco ASA Firewalls, NGFW • Cisco IPS/IDS products • Cisco IPsec & SSL VPN • Knowledge and experience of advanced Cisco security products like Firepower, AMP, FTD • Knowledge and experience of Cisco ACS & ISE #LI-Remote #LI-NO1