_**Why You Should Consider This Opportunity**_ - Strong compensation package: Starting from 4,200.000 COP per month (Or USD equivalent) - Be part of a rapidly growing team with many growth opportunities - Team Events, company trips, and incentives - An ambitious team environment - Long term potential to launch and grow your own campaigns **About Puulse Marketing** We are a full service sales and marketing agency. A “hold on to your boots - your business is about to explode” growth partner that works with great companies. We have: Offices in Canada, The USA, Colombia, and United Arab Emirates. Clients in software as a service, telecom, solar, and home services. An in house software development team creating new tools and apps to always level up the business. New opportunities are launching all the time. To be clear - we do this to bring more people into the opportunity and to change their lives - not to keep around the uninspired and unmotivated. We have a performance and personal development based culture. We are a full service sales and marketing agency. A “hold on to your boots - your business is about to explode” growth partner that works with great companies. We have: Offices in Canada, The USA, Colombia, and United Arab Emirates. Clients in software as a service, telecom, solar, and home services. An in house software development team creating new tools and apps to always level up the business. New opportunities are launching all the time. To be clear - we do this to bring more people into the opportunity and to change their lives - not to keep around the uninspired and unmotivated. We have a performance and personal development based culture. **Resposibilities**: - Oversee and manage all aspects of office operations, including but not limited to: staffing, workflow management, performance metrics, and facilities management. - Implement effective processes and standards to achieve optimal productivity and efficiency. - Hire, train, motivate, and supervise office staff, including providing regular performance feedback and developing career growth opportunities. - Develop and implement office policies and procedures, ensuring adherence to company standards and regulatory requirements. - Coordinate with the IT department to ensure proper functioning of call center systems and technology. - Develop and monitor budgets, including cost management and revenue generation strategies. - Collaborate with senior management to develop strategic plans and set operational goals. - Ensure high-quality customer service delivery and address escalated client issues as needed. - Monitor employee productivity and provide constructive feedback and coaching. - Ensure the office environment is safe, clean, and conducive to effective work. **Requirements**: - Bachelor's Degree in Business Administration, Management, or a related field. Master's degree is a plus. - At least 5 years of experience in office management or operations management, preferably in a call center or similar environment. - Excellent leadership and team management skills, including the ability to motivate and engage a diverse team. - Fluent in Spanish and English, both written and spoken. - Excellent interpersonal and communication skills. - Strong organizational and planning skills. - Proficient in Microsoft Office Suite and other office management tools. - Knowledge of office management responsibilities, systems, and procedures. - Understanding of call center operations and customer service best practices. - Excellent problem-solving skills, with the ability to make effective decisions under pressure. **Job Types**: Full-time, Permanent **Salary**: $3,039,571 - $5,618,820 per month Ability to commute/relocate: - Medellín, Antioquia: Reliably commute or planning to relocate before starting work (required)