Role Summary This role supports the Americas Shared Services Center (SSC) organization with day-to-day activities. As a key support for stakeholders involved in Field Corrective Action (FCA) activities, you will serve as the Field Corrective Action conciliator. - Ensure personal understanding of all quality policy/system items that are personally applicable and follow all work/quality procedures to ensure quality system compliance and high-quality work. - Manage customer notification translations accordingly. - Foster cross-functional partnerships and mutual understanding of recalls and field corrective actions. - Ensure alignment with QA SSC FCA specialist about actions to be done with the stakeholders responsible for FCA execution. - Execute consolidation of actions evidence: Customer letters notifications and/or product affected conciliation. - Execution of needed follow-ups to obtain missing information or effectiveness checks in collaboration with cross-functional partners. - Resolution of issues as required to complete daily work. - Provide analytical support for key metrics and operational reports. - Closely monitor the accuracy, the quality, and the timelines related to recall data entry and effectiveness checks reporting to senior and corporate management. - Maintain all FCA documentation in the quality repository. - Be a change agent for the organization. Identify, facilitate, and implement changes to improve efficiency, compliance, and reduce complexity of processes as required. - Participate and support Quality System Audits in the regions supported. - Operate within compliant quality system environments.