Job Title: Network Operations Center Engineer I Job Description: Join Concentrix, the global leader in technology and services, as a Network Operations Center Engineer I. We are solution-focused, tech-powered, and intelligence-fueled, dedicated to powering the world’s best brands with innovative data, insights, and technology solutions. As part of our Information Technology and Global Security team, you will deliver cutting-edge technology infrastructure, software solutions, and global security measures. You will collaborate with top professionals to design, implement, and strategize IT, security, and application development initiatives in a hyperconnected environment. Your role is vital to our vision of developing, building, and running the future of integrated services. We value diverse backgrounds and are committed to creating an inclusive environment. Our team is recognized with awards such as "World's Best Workplaces" and "Best Companies for Career Growth." If you are curious, eager to learn, and have a talent for helping others, you will fit right in. Main Responsibilities: Be available for 24/7 shifts, including night shifts if required. Provide on-call support 24/7 as needed. Troubleshoot and resolve P1/P2 global incidents and conduct RCA. Monitor LAN/WAN performance to ensure network integrity and performance. Submit Change Management Requests (CRQs) for network carrier maintenance (e.g., T-Mobile, ATT, Vodafone, TATA, Globe, PLDT). Understand Change Management, PAI, and RCA processes. Support the Technology Operations Center (TOC). Provide core network troubleshooting and support Tier 1 and 2 break/fix functions across the global network. Ensure network availability and integrity to enable end-user access to data resources. Perform data network monitoring using the PAI process. Report network issues in accordance with SLAs. Skills Required: Minimum 3+ years of experience in network monitoring. Bachelor's Degree preferred. Proficiency with SolarWinds Orion and BMC Remedy. CCNA certification preferred. Proficiency in written and spoken English. Good knowledge of routers, switches, firewalls, proxies, etc. Location: Medellin, Colombia - Fabricato, Cra. 50 #38a-185, Rincon Santos, Bello, Antioquia Language Requirements: English (Required) Time Type: Full-time Application Deadline: June 30, 2025 Note: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents . #J-18808-Ljbffr