Job summary We are One Sutherland a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team Playing to Win. Responsibilities - Perform operational duties including application server health service recycling. - Identify and resolve operational issues e.g. batch failures network issues client data feed errors - Monitor server performance memory utilization CPU file systems databases batch jobs. - Maintain operational documentation e.g. incident tracking and run books. - Produce metric reports including daily production status. - Review Client support tickets and requests under service SLAs. - Resolve level 2 and level 3 issues i.e. application support DBs and data center related issues. Document issues in customer support portal. - Provide on-call off hour support and work during non-prime shift hours. Qualifications - 4+ years experience in Application / production support experience in with Cloud-Based hosting administration management and performance tuning under high availability SLA environment. - NICE WFM product knowledge & experience from implementation or support will be key. - Experience with AWS is a good to have. - Knowledge of ETL is a plus. - Experience with Unix Linux Windows Tomcat SSH and basic scripting skills. - Experience with SQL Server Oracle and MySQL. - Experience with and understanding of complex process and data flow. - Ability to effectively and proactively communicate both written and verbal to various Internal stakeholders / groups and customers daily. - Experience with application debugging performance scalability - Familiarity with standard application security compliance best practices - Knowledge of fault detection and resolution processes - Experience in working independently and with other team members. - Ability to multi-task as required and provide rapid support in production. - Must be able to provide on-call off-hour support and work during non-prime shift hours Benefits This is a hybrid position in Bogotá Colombia. Enjoy the benefits of working at a certified Great Place To Work company. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora