Let's tomorrow, together. At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. Sound like the right fit? Your tomorrow looks bright at Ubiquity. Your Role: Qualifications And Requirements - 1–2 years of experience as a Team Lead in a BPO or CX environment (preferably fintech, banking, or disputes). - Excellent oral and written communication - Analytical and problem-solving skills. - High attention to detail, integrity, and professionalism. - Effective interpersonal skills, coaching skills and collaborative management style to include teamwork. - Strong understanding of dispute intake processes, customer support best practices, and contact center KPIs is a plus. - Proficient in CRM tools, case management systems, and reporting dashboards. - Efficient in using the entire suite of Microsoft Office applications. - Working on site is a must. - English B2+/C1 What We Do. Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, Africa, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation. Come as U are, because U Matter at Ubiquity. We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self. Powered by JazzHR