Descripción de la oferta Role: - Senior Global Process Engineer/ ITIL Description: - The Global Process Engineer is responsible for identifying, documenting, and recommending improvements to IT-related processes. Work Experience: - 5+ years industry experience as an effective process engineer. Special Certifications: - **ITIL / Six Sigma Yellow Belt or higher.** Technical Skills: - Solid understanding of service management as it pertains to IT services. - Comfortable conversing at every level of the business. - **Fluent English is a requirement.**: - IT Infrastructure Library Managing. - Strong verbal and written communication skills. - Ability to engage cross-functional teams globally. Key Responsabilities: - Establish process framework methodologies to enable a repeatable approach for intake requirements. - Document IT services, including definitions, service levels, workflows, and costs. - Analyze and improve upon process standards to maintain a technological and competitive edge within the market. - Create detailed workflow diagrams. - Provide feedback on improvement of processes based on industry best practices. - Engage with all service areas globally within IT and build trusted relationships. - Conduct weekly project update meetings to keep leadership informed of progress and challenges. Labor Conditions: - Workplace: Colombia, Perù, Nicaragua. - Type of Contract: an indefinite term. - Salary: Colombia $11.000.000 COP, Peru 11.000 s/, Nicaragua UDS 2.800. This vacancy is disclosed through ticjob.co POSTULARME AHORA Cedecon It is a talent hunting company that currently works for BPO industry bringing the best talent for its IT teams.