We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team. We are looking for the position of Quality Analyst . The Quality Analyst will be in charge of auditing interactions from agents, providing feedback to agents based on QA rubrics from the campaign, and assisting with internal and external calibration. Audit and analyze interactions for non-conversion analysis; hygiene checks to avoid any mispractice. Requirements to apply: 6 months of experience in the role. 6 months of experience in the BPO industry. English communication and writing skills: B2 Job responsibilities: Auditing interactions from agents, providing feedback to agents based on QA rubrics from the campaign, and assisting with internal and external calibration. Audit and analyze interactions for non-conversion analysis; hygiene checks to avoid any mispractice. We Offer: Indefinite term contract + benefits according to law. Professional growth in the company (professional career). Full availability + 2 days off per week. About IGT Solutions IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to delivering innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. Established in 1998, with 100% focus on the Travel industry, we have more than 70 marquee customers globally. IGT serves 4 in top 5 Airlines, 4 out of Top 5 Travel Companies, 4 out of Top 5 Hospitality companies. We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services. IGT employs more than 11,000 travel experts globally with 100% focus on travel domain, providing services to Airlines, Travel Management Companies, Online Travel Agencies, Travel Technology Companies, Hotels, Railways, Airports, Cruises, Car Rental and Logistics. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Seniority level Mid-Senior level Employment type Full-time Job function Quality Assurance, Business Development, and Customer Service Industries Telephone Call Centers #J-18808-Ljbffr