Drive Growth Where Wi-Fi Meets World-Class Support From signal strength to sales strength, this is your chance to amplify your career in the wireless network solutions industry. Connect with international markets, boost retention, and keep the signal strong. Job Description As an Inside Sales Rep, you’ll play a critical role in retaining customers and driving sales growth. You’ll manage renewals, engage with leads, and support the regional sales team—all while keeping data aligned and communication seamless. Job Overview Employment Type: Indefinite Term Type Contract Shift: 08:00 - 05:00 CO Time Salary: COP 3,000,000 Work Setup: Work from Home / Remote Your Daily Tasks - Manage and follow up on software renewal opportunities via email and phone to ensure timely subscription renewals and reduce churn - Conduct outbound prospecting to identify and qualify leads, ensuring proper follow-up and handoff to the sales team - Support the Regional Sales Manager by preparing quotes, gathering account insights, and coordinating communications with customers and prospects - Track and manage all leads, opportunities, and renewal tasks using a CRM platform - Maintain detailed records of customer interactions and ensure timely and professional follow-ups - Collaborate with marketing and operations teams to ensure lead data accuracy and alignment with sales strategies - Provide high-quality customer service to current and prospective clients - Assist in sales reporting, data entry, and pipeline updates to support regional performance Requirements The Qualifications We Seek - Associate Degree in Business, Marketing, Communications, or a related field preferred - 1–2 years of experience in inside sales, customer success, renewals management, or sales support—ideally in a software or SaaS environment - Excellent written and verbal communication skills - Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite - Highly organized with the ability to manage multiple tasks and priorities effectively - Strong customer service skills with a proactive, problem-solving approach Preferred Skills: - Experience in B2B software sales or SaaS renewals - Ability to work independently while staying aligned with team objectives - Comfort with conducting high-volume outreach via email and phone Benefits Exciting Perks Await! - 5 days work week - Work from home arrangement - 20 vacation days in total - Prepaid medicine - Fully-customized Emapta laptop and peripherals - Direct exposure to our clients - Career growth opportunities - Diverse and supportive work environment - Prime Office Locations - Bogotá and Medellin - Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar) About the Client Our client, Acuity RF Solutions, is a leader in wireless network solutions across Mexico and Latin America. Since 2013, they’ve been helping companies implement, troubleshoot, and optimize high-performance Wi-Fi networks using top-tier technology from Ekahau, Metageek, and 7SIGNAL. With offices in Miami and Venezuela, and reps in Mexico, they deliver cutting-edge services backed by over 15 years of expertise in wireless networking and mobility solutions. Join a company that’s passionate about connectivity and driven by innovation. Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #EmaptaEra