Join or sign in to find your next job Join to apply for the Field Applications Scientist role at Illumina What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world-changing projects, you will do more and become more than you ever thought possible. Please submit your resume in English. English fluency is a requirement for the position. Watch to learn first-hand from our employees what it's like to work in genomics at Illumina. Position Summary Post-sale technical staff position involving responsibilities after the sale of the organization’s product to the client. Provides post-sales technical expertise during the installation, implementation, and maintenance of company products. May involve implementing detailed customer installation requirements and/or customization. Ensures that client’s needs are met and that the product/solution functions according to specifications. May provide follow-up support to sales staff and customers by sharing technical information on specific applications. Changes to responsibilities may occur due to business needs and other duties may be assigned. Scope of Responsibilities Provide remote second-level field applications support to customers and channel partners (C.P) across the LATAM EM region Library preparation or NGS experience (desirable) Document customer and channel partner interactions in SFDC and respond to inquiries via email Develop, write, and edit technical documentation and training materials for internal and external customers, including webinars, seminars, and courses Participate in ongoing training to maintain proficiency with Illumina’s products Assist the commercial team on sales calls with technical and applications support in response to customer inquiries Apply basic problem-solving techniques to define and resolve routine issues Determine courses of action based on guidelines Work on assignments of limited scope with answers obtainable through standard practices Develop internal working relationships Exchange standard information with colleagues, supervisors, and project leaders Work under guided leadership and general instructions for new assignments Review work periodically based on defined procedures or standards Possess excellent written and verbal communication and training skills Exercise judgment within established procedures to determine appropriate actions Experience/Education Bachelor’s degree with some experience in molecular biology, cell biology, genetics, library preparation, NGS, or related fields. Master’s preferred. Strong problem-solving skills and ability to work independently and as part of a team Effective communication skills in English, both written and verbal Typically 0 to 2 years of professional experience We strive to foster a diverse and inclusive workplace, committed to equality and opportunity for all. For accommodations during the application or interview process, contact [email protected]. This role is not eligible for visa sponsorship. #J-18808-Ljbffr