Now Hiring: Customer Relationship Specialist (REMOTE) Location: Colombia Employment Type: Full-time Language Requirement: English Resumes Only Job Description: We are seeking an experienced Customer Relationship Specialist to oversee multiple client accounts. As the primary liaison between clients and internal teams, you will ensure client needs are met, provide timely solutions, and maintain compliance with labor laws across various countries. This role is crucial in fostering client relationships, supporting business growth, and optimizing internal processes. Responsibilities: Build and maintain strong, long-term relationships with clients across different countries. Act as the primary point of contact for client inquiries and provide tailored solutions to meet their needs. Negotiate and manage client benefits packages, ensuring compliance with local labor laws and internal policies. Collaborate with HR, payroll, legal, and client teams to ensure smooth onboarding and offboarding processes. Ensure documentation is in place and processes are efficient. Maintain and update employee data, contracts, and benefits information across departments. Streamline internal processes for client quotations and service delivery. Optimize workflows to ensure timely and efficient service delivery. Assess and address client needs to improve relationships and support business growth. Ensure legal compliance in client operations, including labor laws and employee relations. Identify potential challenges related to labor laws, compliance, and employee relations. Proactively address and resolve issues to mitigate risks. What You Bring: Strong problem-solving skills with the ability to manage multiple tasks. In-depth knowledge of labor laws, employee relations, and compliance. Excellent communication and collaboration skills. Proactive, detail-oriented approach to managing client accounts. If you're ready to make a significant impact and drive client success, apply now! #J-18808-Ljbffr