Overview: **Responsibilities**: Key Responsibilities - Being part of a team dedicated to handling all aspects of the customer experience - Trade research/Quotes - Place Crypto, Spot FX, CFD’s, Equities, and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets, and economic conditions - Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products, or tools - Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results - Facilitate inbound/outbound opening of new accounts for potential clients who already indicated an interest in our platform and provide support for existing customers - Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services - Excellent consultative, rapport-building, listening, and communication skills - Always demonstrate a positive and professional image Qualifications: - Fluency in English. C1 minimum, C2 Prefered - Strong mathematical, analytical, and problem-solving skills - Strong attention to detail with emphasis on accuracy and timeliness - Ability to determine minimum maintenance requirements for all currency pairs, CFDs, metals, and commodities - The ability to calculate the liquidation values of the products we offer - BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training, and experience Integrity and the ability to handle sensitive information and maintain confidentiality - Excellent listening, written, and verbal communication skills - Effective conflict resolution and problem-solving skills - Approachable, flexible, dependable, and conscientiousness - Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously - Keen interest in the investment and financial services fields - Demonstrates self-confidence and the ability to maintain composure in difficult situations