(XKT-168) ▷ [QUEDAN 3 DÍAS] CHANGE & PROBLEM SR. ANALYST

Rockwell Automation


Rockwell Automation is a global technology leaderfocused on helping the world’s manufacturers be more productive,sustainable, and agile. With more than 28,000 employees who makethe world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world,provide life-saving medicine on a global scale, and focus on cleanwater and green mobility - our people are energized problem solversthat take pride in how the work we do changes the world for thebetter. We welcome all makers, forward thinkers, and problemsolvers who are looking for a place to do their best work. And ifthat’s you we would love to have you join us! Job Description As a Change & Problem Sr Analyst you will manage the design,execution, and continuous improvement of the Change Management,Release Management, and Problem Management processes within the ITorganization. You will ensure minimal disruption to IT serviceswhile allowing rapid delivery of changes and releases. YourResponsibilities: 1. Change Management: - You will organize andlead the Change Advisory Board (CAB) meetings, facilitatingregarding proposed changes. - You will manage the CMO (ChangeManagement Office) to meet policies. - You will develop the ChangeManagement processes. - You will oversee the lifecycle of allchanges, from request through implementation and closure, ensuringrisk assessment, impact analysis, and documentation. - You willmonitor change success rates, identify trends, and implementcorrective actions to improve the effectiveness of the ChangeManagement process. 2. Problem Management: - You will develop the Problem Management process, focusing on identifying the causes ofIT incidents. - You will coordinate problem investigations,collaborating with technical teams to identify and document causes.- You will track problem resolutions, ensuring closure andpreventing recurrence of incidents. - You will identify potentialproblems and implement preventative measures. - You will monitorproblem success and insights to improve the effectiveness of the Problem Management process. The Essentials - You Will Have: -Engineering degree or related experience The Preferred - You MightAlso Have: - Experience in Change, Release, and Problem Management - Understanding of ITIL (certification) - Familiarity with Agilemethodologies (SAFe and Scrum) - Open to new technologies andprocess improvements What We Offer: Our benefits package includes … - Comprehensive mindfulness programs with a premium membership to Calm - Volunteer Paid Time off available after 6 months ofemployment for eligible employees - Company volunteer and donationmatching program – Your volunteer hours or personal cash donationsto an eligible charity can be matched with a charitable donation. -Employee Assistance Program - Personalized wellbeing programsthrough our OnTrack program - On-demand digital course library forprofessional development... and other local benefits! #LI-PT2#LI-hybrid Rockwell Automation’s hybrid policy aligns thatemployees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a businessobligation out of the office. #J-18808-Ljbffr Analyst

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