**Job Title**: _Remote IT Support Assistant_ **Company Overview**: We are a high-end design firm based in the United States, operating across NY, FL, CA, and MA. Our commitment to excellence drives us to seek talented individuals who can contribute to our dynamic team remotely. **Responsibilities**: - Provide remote IT support to users via control software.Indeed - Assist in daily business operations, including generating reports. - Utilize Excel and macros to organize and analyze large datasets. - Conduct detailed research on current trends, hardware/software innovations, and internal projects like PC and hardware inventory. - Coordinate and monitor contractors across four states to ensure timely on-site issue resolution. **Requirements**: - Fluent in English, capable of supporting both technical and non-technical users in a Windows environment. - Prior experience in a Tier 1 IT support role, with references. - Stable internet connection and a quiet workspace at home. - Strong communication skills and a proactive attitude. **Work Schedule**: - Part time, remote position. - Availability during US Eastern business hours (9 AM to 6 PM), with potential flexibility for earlier start times (e.g., 7 AM to 4 PM). - Note: Schedule adjustments may occur due to US Daylight Saving Time changes. **Compensation**: - Hourly rate: $5 USD. - Payments made via wire transfer to your Colombian bank account, with any associated fees covered by us. - Bi-weekly invoicing required every other Monday. **Application Process**: **Job Type**: Part-time Expected hours: 20 per week **Education**: - High school or equivalent (preferred) **Experience**: - IT Support: 1 year (preferred) **Language**: - English (required)