**Job Information**: Industry - Employment - Recruiting - StaffingSalary - Based on experienceWork Experience - 1-3 yearsLocation - Colombia; Remote (Work Anywhere)Functional Expertise (Verticals) - Information TechnologyCity - BogotaState/Province - ChapineroCountry - ColombiaZip/Postal Code - 110221At Emapta, saying “We’re a Family” means we’re also your second home at work, and our ratings prove it! 4.5 GLASSDOOR RATING 4.5 FACEBOOK RATING 93% CANDIDATE REFERRAL Our goal is to build your local careers with global impact, so you can achieve your ambitions and full potential without the need to work abroad. - Strong written/oral communication skills and interpersonal relationship skills required to interact successfully with clients and senior management. - Follow established, documented policies and standard operating procedures. - Assist users experiencing technical problems, troubleshooting, and resolving hardware, software, Satellite TV, peripheral, and other computer related issues using diagnostic procedures to identify, resolve, or determine the source of error. - Log, track, and maintain meticulous call notes and detailed incident reports on all calls via the online call ticketing system. - Goal of 95% satisfactory first call close. - Escalate requests to Tier 2 Support as necessary, monitor the status of open incidents, and ensure clients receive progress updates and confirmation of issue resolution. - Possess a strong sense of self-motivation, initiative, and time management skills. - Maintain good working relationship with assigned supervisors and coworkers. - Must be able to work flexible shifts (evenings, weekends, and holidays) as required. - Punctuality and attendance, as scheduled, are a must. - Perform additional duties as required by management. **Requirements**: - 1+ years of experience in a technical support role providing Tier 1 Call Center support. - 1+ years of experience supporting Windows Operating System (7, 8, 10), Android and/or IOS. - Experience with network monitoring solutions desired. - Strong working knowledge of Office 365. - Effective time management, planning, and organization skills. - Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks. - Collaborative team contributor with excellent problem-solving skills. - Ability to adapt to change in a fast-paced environment. - Excellent verbal and written communication skills, organizational skills, and attention to detail. - Ability to stay calm and focused under pressure. - Must be self-motivated and self-directed, performing job duties with mínimal supervision. - Professional demeanor. - Flexibility: task assignment, priorities, work environment. - Open minded, desire to learn. - Must have reliable transportation. - Spanish or French bilingual written and verbal communication skills are an asset.