Families rely on us to navigate the complex world of ABA therapy, and we need a highly organized, detail-oriented professional to ensure they never feel lost. As our After-Hours Client Support Specialist, you'll be the key contact for families outside regular business hours—answering their questions, providing updates, and keeping their cases moving forward.The RoleThis is more than just answering calls; it's about making a real difference in people's lives. If you're a proactive problem solver who thrives in a fast-paced, remote work environment, this role is for you.What You'll Be DoingKeeping Families Informed – Call families to provide updates on their cases, request missing documents, and follow up on stalled cases to ensure progress.Handling After-Hours Calls & Admin Tasks – Answer inquiries professionally, process paperwork, and assist with authorizations for insurance and therapy services.Staying Organized & Managing Cases – Keep detailed records of family interactions and work closely with internal teams to resolve pending issues.Ideal ProfileWhat We're Looking ForClear, Professional English Skills – Strong written and verbal communication skills are required. Bilingual candidates are a plus.Administrative Excellence – Strong attention to detail, accuracy, and ability to manage multiple tasks efficiently.Healthcare or Insurance Experience – Background in ABA therapy, healthcare, or insurance is preferred but not required.Availability for After-Hours Work – This is a remote position, but you'll need to be available outside of regular business hours.Kindly apply here: you're a proactive, detail-oriented professional who wants to help families while working remotely, we want to hear from you.What's on Offer?Work from Home – No commuting. Handle everything from the comfort of your home.Make a Real Impact – Help families get the support they need faster.Join a Mission-Driven Team – Work with a team that truly cares about making therapy services accessible.