*This is a remote job, any applicants based in Latin America are welcome to apply* *Please send your resume in ENGLISH* Company Overview Price Benowitz LLP is a mid-sized law firm headquartered in Washington, D.C., with attorneys and offices throughout Washington, D.C., Maryland, Virginia, and South Carolina. Our areas of practice include criminal defense, personal injury, medical malpractice, family law, and trusts and estates. At Price Benowitz, our core values—Passion, Integrity, and Excellence—guide everything we do. We are seeking motivated professionals with a positive attitude to join our team. Position Summary We are seeking a Remote IT Support Specialist to provide day-to-day technical support across our organization. This role is ideal for candidates with a strong customer service orientation, excellent troubleshooting skills, and prior experience supporting end-users and managing help desk workflows. This is a fully remote position, open to candidates based in Latin America. While this is remote, you must be available to work Monday-Friday from 9:00 AM - 6:00 PM (Eastern Standard Time). Responsibilities - Receive, respond to, and resolve Help Desk tickets with professionalism and urgency - Troubleshoot and resolve issues related to PC/desktop systems, help desk operations, and application functionality - Assist in maintaining IT services and end-user satisfaction by quickly addressing and resolving technical problems - Monitor and control systems, applications, or equipment to ensure high performance - Escalate complex issues to appropriate internal contacts when needed - Maintain accurate documentation and ensure smooth shift transitions - Collaborate with network services, software engineering, and other teams to identify and resolve system issues - Safeguard client and firm data by adhering to confidentiality standards - Support hardware rollouts for PCs, laptops, media, and network equipment - Other duties as assigned Requirements - Minimum of 2 years of IT support and network administration experience - Fluent in English (C1–C2 level) – both written and verbal - Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience) - Experience with Help Desk ticketing systems and customer service workflows - Demonstrated ability to troubleshoot both Windows PCs and MAC devices - Strong technical troubleshooting methodology and problem-solving skills - Proven experience in a customer support services role - Excellent communication, interpersonal, and teamwork abilities - Flexible schedule and availability to work across time zones when needed Additional Qualifications/Experience - Minimum 2 years of experience in a technical support or help desk role - Strong knowledge of Windows and macOS operating systems - Familiarity with basic networking concepts (e.g., IP, DNS, DHCP, VPN) - Proficient in using and supporting common productivity software (e.g., Microsoft 365, Google Workspace) $7-$7.50 per hour. The candidate’s placement within the stated compensation range will be determined at Price Benowitz’s discretion, based on skill set, years of experience, and credentials. How to Apply Please send your resume in English. We look forward to hearing from you! Powered by JazzHR