"We’re not in the shipping business; we’re in the information business" - Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals across over 300 locations worldwide. We provide customized solutions and seamless information systems to meet the needs of international trade. Our services include air and ocean freight forwarding, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution, and logistics solutions. Headquartered in Seattle, Washington. Job Description Manage the visibility and execution of internal processes to meet customer and company service expectations. Collaborate with the account team to ensure customer KPIs and visibility requirements are effectively communicated and met. Commit to the success of Expeditors and our customers through ethical practices, dedication, and a focus on operational fundamentals. Communicate potential risks or exposures to the account team. Provide and manage reporting and visibility tools for customers. Drive process improvements within your district and network. Maintain and update SOPs to document and ensure customer expectations are met, including rates, KPIs, and service requirements. Manage spot quotes when applicable. Support and prepare for customer business reviews by analyzing reports to identify trends and improvement opportunities. Monitor billing and receivables, assisting with collections as needed. Serve as a point of escalation within the network. Assist in resolving claims and disputes. Participate in EDI resolution and management as needed. Initiate and own CAPA management to eliminate recurring issues. Manage the T&I process for new business segments for existing customers, if applicable. Measurement of Success Meeting customer KPIs Healthy financial performance (AR, margins, revenue growth) Implementation of process improvements Qualifications Proficiency in PowerPoint for high-quality presentations Proficiency in Excel for report generation and data analysis Basic PowerBI skills (desirable) Experience in the logistics industry (desirable) Basic EDI and accounting skills Additional Information What We Expect From You: Exceptional Customer Service: Exceed expectations, be proactive, resolve issues promptly, and build rapport with customers and colleagues. Job Execution: Deliver quality work, pursue operational excellence, and ensure compliance. Reliability: Meet deadlines, be organized, and assist colleagues proactively. Communication: Listen effectively, communicate professionally, and respond promptly. Culture: Uphold and promote the company's cultural attributes. Personal Growth and Development: Complete at least 52 hours of relevant training annually and pursue professional development goals. #J-18808-Ljbffr