Overview Quorum Software is seeking a System Specialist to join the team and assist in global IT operations. They will be expected to be the first line of response to all tickets, to identify issues, and support over internal corporate users both in-person and remotely. Responsibilities General administration support within Office Queue management Troubleshooting issues related to onboarding and termination of employees. Vendor management Inventory management Addressing any other daily unique issues that arise. This person must be able to resolve tickets within Fresh service in a high-volume capacity and able to go onsite 5 days a week. On Call Support, handling issues on calls. And other duties as assigned. Requirements 3+ years of desktop support experience in a high volume environment Strong O administration background (navigate through licensing, mail tracing, adding users to distribution groups, etc.) Basic troubleshooting Citrix VDI and VMWare support Break-fix troubleshooting experience (Lenovo/Dell workstations) Strong Active Directory experience (security permissions, adding and deleting users, etc.) Experience with Azure Active Directory Experience managing Microsoft Intune Experience working with a ticketing system (Fresh Service) Expert level communication skills and ability to work on a team Experience with vendor management, procurement, inventory management The ideal candidate will convey critical thinking skills and the ability to work alongside a team effectively Experienced with Windows Admin Center Experience with Azure Active Directory | System Center | Microsoft Azure | SQL Azure | IT Infrastructure Services | Office | VMware | Windows Server Administration / Microsoft Intune. Experienced with Power Shell, Scripting and APIs This person must be able to resolve tickets within Fresh service in a high-volume capacity and able to go onsite 5 days a week. Fluent in English, both written and verbal Additional Details Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and Passport/ID validation. Visa Sponsorship: Employment eligibility to work with Quorum Software in Colombia is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable. Current professional card or registration in Colombia (if applicable): The successful candidate will be required to present their professional card or registration information if the role is deemed to be regulated. Onboarding Medical: The successful candidate will be required to undergo an onboarding medical examination prior to commencement of employment, in accordance with Colombian legislation. Please Submit your CV/Resumé in English.Only resumes submitted in English will be considered. About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since , Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com. Quorum Diversity Statement :At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique. Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department