Job summary GPC is currently seeking a Technical Support Level 2 for a US-based client. This position will be working from 8:00 am to 4:00 pm Colombia time and applicable for Colombia-based candidates only. Responsibilities - Resolve complex technical issues from initial contact through full resolution while serving as a knowledgeable and responsive customer advocate - Analyze and debug customer code and configurations using Python, SQL, JavaScript, Java, or Kotlin - Guide customers through successful implementations, helping them integrate the platform with their existing systems - Collaborate with Engineering to investigate bugs, contribute to escalations, and share customer feedback for continuous product improvement - Support API troubleshooting, offering tailored solutions and best practices to improve the integration experience - Develop and maintain clear technical documentation, tutorials, and internal support guides - Identify patterns and recommend improvements to enhance customer support processes and increase efficiency Qualifications - 6+ years of experience in customer-facing technical support, technical success, or engineering support roles - Proficiency in at least one programming language such as Python, SQL, JavaScript, Java, or Kotlin - Strong understanding of API integrations and debugging workflows, with hands-on experience using tools like Postman - Exceptional written and verbal English communication skills, with the ability to translate technical concepts for a range of audiences - Background supporting SaaS products or enterprise platforms, ideally in a B2B or high-growth environment - Highly organized with strong problem-solving instincts and a proactive approach to customer success - Experience contributing to documentation, internal process guides, or help center resources - Self-starter mindset with comfort navigating ambiguity and shifting priorities in a remote team setting - Additional language skills are a plus Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora