Get AI-powered advice on this job and more exclusive features. At Loxia Technologies, we specialize in providing comprehensive IT solutions that help businesses thrive. Our services include managed IT support, cybersecurity, cloud infrastructure, and more—all designed to ensure our clients’ technology is secure, efficient, and reliable. Our Helpdesk team is the frontline of client support, known for its quick problem resolution and outstanding customer service. We’re growing and looking for passionate professionals who are ready to make a difference. About Loxia Technologies At Loxia Technologies, we specialize in providing comprehensive IT solutions that help businesses thrive. Our services include managed IT support, cybersecurity, cloud infrastructure, and more—all designed to ensure our clients’ technology is secure, efficient, and reliable. Our Helpdesk team is the frontline of client support, known for its quick problem resolution and outstanding customer service. We’re growing and looking for passionate professionals who are ready to make a difference. Position Summary We are looking for a motivated and service-oriented Helpdesk Level I Technician to join our team. In this role, you'll be responsible for resolving Level I technical issues related to workstations, basic networking, printers, VoIP phones, and software troubleshooting. You’ll collaborate with senior engineers and sysadmins and escalate more complex issues as needed. This is an excellent opportunity for someone who enjoys solving problems, supporting end-users, and continuously learning in a dynamic MSP (Managed Services Provider) environment. Key Responsibilities Serve as the first point of contact for customers seeking technical assistance via phone, email, or helpdesk tickets. Diagnose and troubleshoot basic hardware and software issues involving desktops, laptops, printers, VoIP phones, and peripheral devices. Provide support for Microsoft 365, Windows OS, standard office applications, and basic networking issues. Assist with new user setups, password resets, software installations, and device configurations. Escalate unresolved issues according to established protocols. Log all support interactions accurately in the ticketing system. Monitor client environments, perform patch management, antivirus checks, and basic system maintenance. Ensure timely and professional communication with clients to deliver exceptional customer service. Follow IT security and data handling procedures. Assist with onboarding new clients, including system setup and configuration. Contribute to internal documentation, knowledge bases, and FAQ resources. Required Skills & Qualifications Strong understanding of core IT concepts, including hardware, software, networking, and troubleshooting. Hands-on experience supporting VoIP phone systems and printers , with the ability to diagnose and resolve related issues. Proven troubleshooting skills with the ability to think creatively and "outside the box" to resolve technical challenges. Familiarity with Windows 10/11, Mac OS, and Microsoft 365 environments. Experience using ticketing systems (e.g., ConnectWise, Autotask, or similar). Clear and professional communication skills—able to explain technical issues to non-technical users. Strong time management and organizational skills with the ability to prioritize tasks effectively. Ability to work independently and collaboratively in a fast-paced MSP environment. On-call availability for after-hours support, if needed. Education & Experience High school diploma or equivalent required; Associate degree in IT or related field preferred. 1–2 years of experience in a helpdesk or technical support role, ideally within an MSP or service-driven IT environment. Professional-level English proficiency (written and spoken) required. Relevant certifications (e.g., CompTIA A+, Microsoft) are a plus. What We Offer Competitive monthly salary: $750–$850 USD depending on qualifications Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at Loxia Technologies Inc by 2x Get notified about new Help Desk Specialist jobs in Colombia . Colombia $24,000.00-$36,000.00 3 months ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr