Ready to find your perfect job fit? Welcome to HomeBuddy , where making a home awesome is like seeing a vision come to life! We are on a mission to create a friendly and trusted platform to connect homeowners with the right contractors across the US. What started as a small idea has become a fast-growing home improvement platform focusing on lead quality and long-term partnerships based on trust and mutual success. We are a product-first company with a long-term outlook - our platform consistently and positively evolves based on data insights and the most up-to-date tools. This job is for you if You would like to work in a positive atmosphere where teamwork and trust in your colleagues are primary values. You succeed in an environment that values initiative and sharing feedback and where your suggestions and efforts are recognized and appreciated. You are used to taking responsibility for solving difficult tasks and are directly involved in how your efforts impact the final result. This role is full-time and offers home working flexibility. Your future tasks will include Providing first-line support for third-party tools like Google Workspace, Atlassian Suite, Miro, Slack, and others. Supporting our product by monitoring its status, participating in incident handling, and preparing initial analyses for QA and development teams. Administering and troubleshooting access control and service-related issues. Automating routine support tasks and services to enhance efficiency. Being part of CRM team to handle API-related issues and create integrations with different CRM systems. Working closely with the DevOps team as the first line of defense in resolving basic infrastructure issues. Maintaining and updating the knowledge base with detailed troubleshooting steps and solutions. You're going to need this to be successful in this role 2-3 years of experience in technical support or IT service desk (L2). Proficiency in administering Google Workspace, Jira, Slack, and similar services. Hands-on experience in automating processes and services. Basic knowledge of programming languages (e.g., Python, JavaScript, or similar). Basic understanding of databases and SQL queries. Familiarity with API technologies and tools like Postman. Knowledge of access control principles and information security. Strong communication skills and ability to work effectively in a team. Good command of English, at least upper-intermediate. It's nice if you also have Knowledge of ITIL principles or other IT service management frameworks. Experience with CRM systems and customer support workflows. Understanding of web technologies, including HTTP status codes, request/response structures, and common API response types. Familiarity with CI/CD processes and tools like Docker, Jenkins, and Bitbucket. Knowledge of monitoring tools for maintaining system uptime. Basic knowledge of network protocols and troubleshooting connectivity issues. Why choose HomeBuddy Work from anywhere while being available during agreed hours. Flexible schedule with paid vacation, sick leave, and holidays. Partially paid work equipment and up-to-date productivity tools. Industry-leading compensation and recognition for outstanding efforts. Well-being programs including fitness and mental health support. Opportunities for learning through complex tasks and paid training. If this sounds like you, we should talk! By applying, you agree that Siren Group AG (HomeBuddy) will process your personal data for recruitment purposes. For more info, please click here. Additional details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr