Customer Success Associate Contractor At Cerebras, we're revolutionizing the field of AI technology. As a Customer Success Associate Contractor, you will play a key role in fostering strong client relationships, guiding onboarding processes, and implementing AI-powered solutions to improve efficiency and client outcomes. Key Responsibilities: - Leverage and Learn AI Tools: Explore and integrate AI technologies into day-to-day processes to enhance efficiency and elevate client experiences. - Client Relationship Management: Serve as the primary contact for clients and their employees, addressing inquiries and resolving issues with professionalism. Build and nurture strong relationships by understanding client goals and identifying ways to enhance their experience. - Proactive Client Engagement: Conduct regular check-ins to assess satisfaction, uncover needs, and recommend tailored solutions. Document common client inquiries and share insights to optimize processes and improve the overall customer journey. - Project Leadership: Manage diverse, high-impact projects throughout the year, coordinating with internal teams and external stakeholders to deliver exceptional results on time. Requirements: - Experience: 1–2 years in customer service or account management, preferably in a related field. - Communication: Strong written and verbal communication skills, with the ability to connect and build trust with clients. - Problem-Solving: A systems thinker who can analyze complex topics, identify root causes, and implement scalable solutions. - Organizational Skills: Proven ability to manage multiple tasks and meet competing deadlines in a fast-paced environment. - Self-Motivation: High level of accountability, attention to detail, and a drive to succeed independently. - Technical Aptitude: Familiarity with or enthusiasm for learning AI-powered tools and technologies to enhance client services. Why Join Us? - Collaborate with a passionate and experienced team transforming the field of AI technology. - Gain hands-on experience in AI-driven customer success strategies. - Flexible and independent contractor role that values your growth and contributions.