Sur LATAM Bogota, D.C., Capital District, Colombia Sur LATAM Bogota, D.C., Capital District, Colombia 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Our client is looking for a Windows Escalation Engineer to join their growing team. Responsibilities: - Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams. - Analyze and isolate complex problems into a reproduction of the issue - Able to explain complex technical issues to non-technical people - Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes. - Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues. - Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences. Requirements - In-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals. - Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.). - Experience with network analysis (VPNs, proxies, etc using Wireshark/Fiddler) - Proficiency in C++ and C# or other programming languages for analyzing and debugging code-related issues - Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences. - Ability to work independently and as part of a team in a fast-paced environment - Fluent in English. Nice to have: - Experience with Windows internals (COM, RPC, drivers). - Knowledge of networking protocols. - Scripting or automation skills (PowerShell, Python, QA) for automating tasks and improving efficiency. - Kusto/KQL knowledge for telemetry analysis Benefits Salary Range: $4000-$6000 USD /month Seniority level - Seniority level Entry level Employment type - Employment type Full-time Job function - Job function Other - Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Sur LATAM by 2x Get notified about new Windows Engineer jobs in Bogota, D.C., Capital District, Colombia . Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 weeks ago System Software Engineer - Ubuntu Networking Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago System Software Engineer - Rust compiler, tooling, and ecosystem Bogota, D.C., Capital District, Colombia 1 month ago Software Engineer - Cross-platform C++ - Multipass Bogota, D.C., Capital District, Colombia 4 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Required Skill Profession Arquitectura Y Diseño De Software