Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary The individual manages COD ECM’s and assists with some COD internal inquiries. Process of Bank Exceptions, research and process of pending items in the bank. The COD group works collaboratively to ensure that all COD tasks (Inbound/Outbound Mail, Mail Prep, Sorting, Processing, COD Exceptions, and Banking) are completed timely. Responsibilities: - Answer ECM inquiries related to COD’s and Tracers. Follow up with internal and external customers as needed. - Contact customers for missing information and/or provide additional details on the resolution. - Work with internal UPS functions and external customers to resolve issues. - The workload must be prioritized to ensure issues are addressed on a timely basis. Education and Work Experience: - Bachelor's Degree in Administrative Careers. - Excellent verbal and written communication skills - Proficient in Microsoft Office Word, and Excel - Experience in Finance & Accounting (6 months) - Preferred. Languages: - Fluent speaking English advanced (80%). Grade: 8 Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. #J-18808-Ljbffr