Job Description Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. We are hiring a Customer Success - Team Manager to support our growth and expansion of our CSM team globally. - Key Responsibilities: - Strategic planning and analysis: preparing communication plans, team meetings, and other messages shared in broader management forums. - Customer interactions and support to your team: resolving escalated customer issues requiring expertise or intervention. - Team management: guiding and supporting your team members, helping them navigate complex customer situations, improve their skills, and achieve their goals. - Cross-functional collaboration: collaborating with other departments such as Sales, Marketing, Product development, and Support to ensure alignment on customer needs, feedback sharing, and coordinated efforts to drive customer success. - Documentation and reporting: ensuring changes are well documented, instilling quality and attention to detail in all you do. What We Are Looking For In You: - Excellent academic results at school and university. - Bachelor's or equivalent degree in Business, Communication or STEM. - Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries. - Track record of bringing exceptional Customer Success experience results. - Commitment to continuous learning and improvement - curious, flexible, scientific. - Creative problem-solving and cross-team collaboration. - Experience growing and developing a CSM team. - Hands-on approach to using data to drive team activities and continuous improvement. Location: This is a globally remote role. Remuneration: CO$105000.00 - CO$170000.00, with USD as the currency.