Job Title Oracle Fusion Business and Technical Support Specialist Description The Oracle Fusion Business and Technical Support Specialist plays a vital role in ensuring the smooth operation of financial processes using Oracle Fusion Cloud. This includes collaborating with end-users, planning enhancements, and providing support to the PSA Group of companies worldwide. Key Responsibilities - Bridge the gap between business and IT for Oracle Fusion Cloud, fostering seamless communication and cooperation. - Analyze business enhancement requirements and apply knowledge of Oracle Fusion Cloud and related technologies to propose innovative solutions within the global template. - Develop and implement process improvements through effective stakeholder management and communication. - Supervise and perform system changes in accordance with proposed solutions. - Provide 2nd/3rd level support to key-users, resolving Oracle Fusion Cloud system issues, including integrations, reports, and customizations. - Liaise with internal and external experts to resolve system issues whenever necessary. Requirements Skills and Knowledge - Demonstrate expertise in accounting and financial functional processes. - Proven experience supporting Oracle Fusion Cloud regionally or globally. - High-level understanding of end-to-end application support. - Familiarity with Service Level Agreements (SLA) and contractual matters. - Strong working knowledge of Oracle Fusion Cloud Financials modules, preferably with at least 2 years of experience; alternatively, good working knowledge of Oracle Integration Cloud (OIC) Services, also with at least 2 years of experience. Technical Skills - Proficient in Oracle Fusion Cloud Financial business areas, including AR, AP, CM, Intercompany, FA, and/or Project Financial. - Strong knowledge of OIC, SFTP, ATP database, Web/REST services, and proficient in developing and reviewing OIC Integrations using web services/REST Services. - Excellent SQL, BI Publisher, OTBI, Workflow, and proficiency in building custom Oracle BI Reports, OTBI reports, and SmartView. - Experience in building custom UI screens and workflow approvals using VBCS and WCS is advantageous. Business Skills - Effective verbal, presentation, and written communication skills to interact with end-users and team members. - Understanding and ability to apply change management principles. - Strong analysis skills to understand business requirements, design solutions, and develop system changes. - Good vendor contract management skills, particularly for managerial roles. - Able to work creatively and analytically in problem-solving environments with budgets and schedules. - Willingness and ability to travel globally occasionally. Reports to: Assistant Vice President (Group IT) - Global Financial System