Job Title: Client Relationship Manager Description: We are seeking a skilled Client Relationship Manager to join our team. This role involves building strong relationships with clients, guiding them through planning and production, and ensuring every project delivers strategic impact. Your Responsibilities: - Lead onboarding with structured kickoff calls and milestone planning - Manage episode timelines, guest coordination, and content delivery - Use tools like Zapier or Make to automate workflows and reduce friction - Provide regular updates to clients and align internal teams around timelines - Track performance metrics and turn insights into strategic recommendations - Troubleshoot production or scheduling challenges with clarity and speed - Contribute to client retention and renewals by delivering an excellent experience Requirements: - 3+ years managing client accounts in media, SaaS, or a tech-enabled service - Proficiency with automation platforms (Zapier or Make required) - Excellent communication skills, both verbal and written - Experience managing multiple timelines in CRM or project management tools - Calm, organized, and solutions-oriented in fast-paced environments - Bonus: knowledge of podcast production or B2B marketing workflows About the Role: - Be a foundational part of our client success team - Work at the crossroads of content creation, operations, and strategy - Help turn creative client ideas into scalable, repeatable systems - Join a team that values clarity, momentum, and meaningful storytelling