The Front Desk Analyst will be the first point of contact for patients of our healthcare client. In this role, you will manage appointment scheduling, patient communication, and administrative tasks critical to the daily operations of our client. The ideal candidate has experience in a healthcare environment, excellent communication skills, and a patient-focused approach to delivering care. Key Responsibilities: Appointment Scheduling & Management : Coordinate and manage patient appointments, ensuring smooth scheduling, proper documentation, and timely adjustments as needed. Meeting Coordination & Reminders : Arrange and manage meetings between healthcare providers and patients, including setting up recurrent appointments and sending reminders for follow-up visits and consultations. Patient Communication & Support : Serve as a key point of contact for patients and their families, providing support and clear communication regarding appointments, procedures, and any general inquiries. Handle sensitive patient information with discretion and confidentiality. Coordination of Administrative Tasks : Assist in organizing the clinic’s administrative workflow, including maintaining accurate patient records, processing forms, and updating the clinic’s management system. Customer Service Management (CSM) : Manage patient experience through the clinic’s Customer Service Management (CSM) platform, ensuring prompt responses to patient inquiries, resolving issues, and handling feedback with empathy and professionalism. Qualifications : Minimum of 3+ years in healthcare customer service setting (specifically dealing with medical industry- billing, insurance, appointments, scheduling, patients' concerns, etc.) Problem solving skills- ability to find solutions regarding appointment rescheduling and/or handling patients. Strong organizational and multitasking skills. Proficiency in appointment scheduling software and Customer Service Management (CSM) systems. Excellent verbal and written communication skills, with a focus on patient-centered care. Ability to maintain discretion when handling sensitive patient information (HIPAA compliance). #J-18808-Ljbffr