Job summary We are looking for a motivated and detail-oriented Customer Success Representative to support our growing base of small government clients. This is a junior-level role ideal for someone with a strong service mindset, clear communication skills, and a commitment to helping customers get the most value from our platform. Responsibilities - Act as the main point of contact for a portfolio of small local government clients - Guide new clients through the onboarding process and product setup - Support ongoing product engagement and usage to help customers achieve their goals - Monitor customer health and proactively address issues or concerns working closely with Customer Support - Respond to client questions and coordinate with internal teams for escalations - Assist with account renewals and customer success reporting - Maintain accurate client records and update systems with key account information Qualifications - Minimum 5 years of work experience - Excellent verbal and written English skills - Experience working with U.S.-based clients is a plus - Proven ability to manage multiple priorities and client needs simultaneously - Strong project management skills and comfort working with deadlines across cross-functional teams - Excellent communication, presentation, and interpersonal skills, with the ability to engage and educate customers effectively; includes experience in doing live technical and product demos in person and/or on Zoom / Teams. - Good understanding of client success metrics and KPI management. - Data-driven mindset with understanding of analytical skills and ability to manage CRMs (Hubspot, Salesforce) - Bonus: An understanding of short-term rental compliance, taxation and/or municipal operations is a bonus but not required. Benefits - Remote/hybrid work in Medellin Colombia - Supportive and family-friendly work environment with flexible hours - A range of health and wellness benefits include EAP. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora