About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who strive to improve, push ourselves to new heights, and treat each other with respect. Our team members worldwide create exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that the best way to enable our people to deliver these experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing familiar faces, welcoming new ones, and treating everyone with the respect we expect for ourselves. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create lasting impressions. We believe life is richer when we connect genuinely with people and the world around us. About the Location Located on Colombia’s Caribbean coast in the historic city of Cartagena, Four Seasons is revitalizing landmark buildings dating back to the 16th century. Experience the authentic charm of the Getsemaní neighborhood, with 131 accommodations including 27 suites. Enjoy the vibrant social scene in four restaurants and lounges, entertain in two ballrooms, and unwind at the Spa, Fitness Centre, and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural hub. About the Role The role is responsible for coordinating and supervising the activities of the bell team, ensuring guests receive first-class service from arrival to departure. Responsibilities Assist with administrative tasks within the guest experience department, including inventory management, orders, and communication via Qualtrics, along with other responsibilities assigned by the room division managers. Coordinate the operation of the bell staff to ensure a warm, personalized, and professional welcome for guests. Supervise adherence to established service standards (Forbes, LQA & Benchmark Standards). Ensure the bell team is well-presented and complies with uniform standards. Coordinate luggage handling with the bell team to ensure safe and timely delivery. Resolve any luggage issues efficiently and promptly. Requirements Minimum of 6 months experience leading bell teams. Minimum of 6 months experience in guest service roles. Competencies: Proactivity, ability to work under pressure, teamwork, autonomy, attention to detail, assertive communication. Intermediate level of English. What We Offer Competitive salary. Excellent training and development opportunities. Free accommodation at other Four Seasons hotels and resorts. Free laundry service for employee uniforms. Employee meals. Schedules Full-time position. #J-18808-Ljbffr