A Housekeeping Attendant will support all Housekeeping and Laundry operations by handling guest requests, analyzing each request, and delegating tasks among team members to ensure work is completed efficiently and promptly, providing an exceptional experience for our Guests. What will I be doing? As a Housekeeping Attendant, you will support all aspects of the Housekeeping and Laundry teams by delegating daily activities within the hotel. Specifically, your responsibilities will include: - Maintaining high standards in Housekeeping and Laundry, aligned with hotel brand standards. - Monitoring the appearance, standards, and performance of all team members, emphasizing training and teamwork. - Providing excellent guest service. - Ensuring room availability and release for guest service in collaboration with Floor Housekeeping Supervision. - Managing department controls, including employee scheduling, key control, incident reports, and linen and uniform management. - Checking guest information in CRM daily to meet preferences and requests timely. - Requesting flowers for special occasions and providing embroidered linen for weddings and special events. - Managing monthly Lost and Found items and donations. - Checking and coordinating the cleaning or repair of uniforms. - Controlling document and personnel traffic within the department, including daily linen releases. - Handling daily laundry guest clothing releases. - Closing monthly laundry expenses and provisioning reports. - Replacing a Laundry Attendant during holidays, days off, or absences. What are we looking for? A Hilton Housekeeping Attendant always works on behalf of our Guests and collaborates with team members. To succeed, you should embody the following skills and qualities: - Planning and organizational skills - Good oral and written communication - Previous laundry experience - Strong interpersonal skills - Intermediate proficiency in computers, including Microsoft Office - Commitment to high customer service standards - Excellent cleanliness standards It is advantageous if you also demonstrate: - Ability to work well in a team - Attention to detail - Positive attitude What will it be like to work for Hilton? Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided business and leisure travelers with exceptional service, amenities, and value. We are committed to delivering remarkable guest experiences across our global brands. Our vision is “to fill the earth with the light and warmth of hospitality,” and our team members are at the heart of this mission, creating memorable experiences worldwide every day. #J-18808-Ljbffr