Global Pacific Support is in search of an experienced Towing Dispatcher with a proficiency in Towbook to enhance our team. As a Towing Dispatcher, you will be responsible for overseeing the dispatching of our towing services while ensuring that our customers receive efficient and timely support. The ideal candidate will have hands-on experience with Towbook, strong communication skills, and a solid understanding of dispatch operations. Responsibilities:: - Receive and evaluate incoming requests for towing and roadside assistance via phone and Towbook application. - Collect essential information including the customer's location, vehicle details, and type of service needed. - Utilize Towbook to input dispatch information accurately and manage service requests efficiently. - Dispatch tow trucks and coordinate service personnel based on immediate requirements and vehicle availability. - Monitor dispatched services to ensure prompt response and resolution of customer issues. - Provide regular updates to customers regarding estimated arrival times and service status. - Maintain comprehensive records of all calls, interactions, and dispatch activities in Towbook. - Address customer inquiries and resolve any issues professionally and courteously. - Collaborate with towing operators and team members to facilitate smooth operations and improve customer satisfaction. Requirements: - Previous experience as a dispatcher in the towing or roadside assistance industry is required. - Hands-on experience with Towbook or similar dispatching software is essential. - Excellent communication skills, both verbal and written. - Strong organizational capabilities and attention to detail. - Ability to work effectively in high-pressure situations and make timely decisions. - Familiarity with local roads and geographic areas is a plus. - Flexibility to work varied shifts, including nights, weekends, and holidays. - Strong customer service focus and problem-solving skills. - A collaborative mindset and ability to work well in a team-oriented environment. Benefits: Competetive Salary, Remote Position, Schedule Flexibility