Position: Manager of Operations Control Room Location: Bogota, Colombia Employment type: Full-time Work model: on-site DUTIES AND RESPONSIBILITIES - Build and maintain relationships with internal and external clients (staff, operators) - Coordinate and supervise staff, ensuring adherence to company standards - Contribute to company development through operational support and feedback - Document tasks and report to management, including data analysis and KPIs - Motivate, train, and coach staff, especially new employees and OCR team members - Develop and implement procedures, workflows, and performance metrics for OCR - Submit consolidated bonus reports to HR on time - Manage resources to achieve performance goals and ensure service standards - Stay updated on company procedures, promotions, and game strategies - Report deviations from company standards and suggest improvements to enhance player experience - Support ISO certification efforts and communicate player feedback to management REQUIREMENTS: - Proficient in English (C1), with strong verbal and written communication skills. - A bachelor's degree in business administration, operations management, or a related field; a master's degree is preferred - Relevant certifications in project management, operations, or leadership (e.g., PMP, Six Sigma) are a plus - Extensive experience in operations management, with significant leadership exposure - Proven experience in control room operations or similar environments - Experience in the iGaming industry or related fields is highly desirable - Strong understanding of operational control systems, both software and hardware - Proficient in data analysis tools and reporting software - Familiarity with industry regulations and compliance standards - Ability to inspire and motivate teams to achieve operational excellence - Proven ability to manage cross-functional teams and multi-disciplinary projects BENEFITS: - Competitive salary - Private health insurance from day one - International work environment - Opportunities for career development Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.