About the offer The purpose of this role is to manage a team and process related issues for Travel Agency call center for the retention line. This would entail team management activities including effective process control, monitoring voice standards, performance reporting, value innovation, and escalation resolution. What we offer: Hybrid Working Model 42 productive Hours per week Undefined Term Contract directly with the company Great Work environment Growth Opportunities within the Company} Salary 3'400.000 COP Requirements: Travel industry knowledge/background Sales or Retention knowledge/background Excellent written and verbal communication skills in Portuguese/Spanish. (B2-C1) Organized and Methodical Flexible to work within between 12:30am to 7pm, Sunday to Saturday Basic knowledge of computers and databases Previous experience as a Team Leader