Job Description: We are seeking confident customer service representatives to join a high-performance work team environment. In this role, you will be responsible for providing exceptional customer experience to our valuable current, past, and prospective customers mainly through calls and emails. Job Responsibilities: -Respond and resolve customer concerns in a timely, accurate, and professional manner -Offer quality customer service on every call to surpass expectations -Efficiently escalate complex problems to appropriate internal resources -Document customer interactions to help maintain the client’s internal and external knowledge bases -Collaborate with coworkers to provide insightful feedback that will improve processes and products -Perform other tasks as required by the campaign Qualifications A bachelor’s degree from an accredited college or university preferred but not required 1+ year prior experience working in customer support or in a call center environment is preferred but not required Experience in financial services is a huge plus but not required (especially US retirement plans -401k, IRA, etc) is preferred Proficient in written and verbal English and Spanish Basic technical skills—able to navigate through smartphone and computer applications A critical thinker with good analytical skills and attention to detail Effective organization and time management skills Able to work well in team-oriented environments Has a growth mindset with the desire to keep learning Upbeat, positive, kind, and empathetic personality Benefits Pilot Account Competitive salary Weekends Off Monthly performance incentives Allowances And Many More! #J-18808-Ljbffr