Purpose & Overall Relevance for the Organisation: adidas GBS delivers high-quality services for Finance and Accounting. In Bogotá, we are opening a new GBS center to serve the LAM countries across various processes. Credit and Collections are responsible for activities such as Dunning and Collection, Dispute Management, and Credit Management. The team ensures all activities are completed timely and with the required quality. They support projects including process standardization, tool implementation, and other ad hoc initiatives. The role involves being a functional expert responsible for processes and service delivery with the team. Key Responsibilities and General Accountabilities: Manage the team, including coaching, training, motivation, and performance appraisals, along with team development. Supervise daily operations, adhering to SLAs with business partners. Build and maintain proactive relationships with business partners and the global functional team. Develop and report relevant KPIs for the area of responsibility. Ensure KPIs are maintained, achieved, and reported accurately and promptly. Propose process improvements to enhance quality and efficiency. Analyze problems, propose solutions, and oversee their implementation. Maintain strong financial controls over work performed. Act as the backup for the Area Manager. Key Relationships: Cash Application Teams Customer Service Teams Record to Report Teams Market Finance Knowledge, Skills, and Abilities: Proficiency with Microsoft Office or similar tools. Strong knowledge of SAP. Understanding of Order to Cash processes. Fluent in English and Spanish, both written and spoken. Ability to work independently and pay close attention to detail. Excellent interpersonal skills and customer orientation. Problem-solving and analytical skills. Self-motivated and proactive. Curious with a growth mindset, eager to learn beyond comfort zones. Effective communication and stakeholder management skills. Experience managing a team at the Team Leader level. Willingness to travel for 3-4 weeks if required. Minimum Qualifications: University degree or equivalent, preferably in accounting or business. At least 5 years of relevant experience. Direct experience with Order to Cash, Credit, and Collections functions. Proven leadership in managing a medium-sized team. At adidas, we foster a winning culture built on mental strength, integrity, and respect. We celebrate diversity, promote inclusiveness, and are committed to equal opportunity employment. #J-18808-Ljbffr