**Responsibilities**: - Acting as a point of technical escalation and expertise for other levels of support - 3rd line - Discussing problem resolution with client and internal managers - Work within established configuration and change management policies to plan agree and deliver changes - Analyzing and making changes to infrastructure to improve performance - Ensuring the correct set-up of monitoring systems - Maintaining and improving support information and documentation - Mentoring junior technical staff - Occasional involvement in installation projects - Participate in an on-call rota to provide out-of-hours support only for major incidents **Qualifications and Experience**: - Excellent commercial experience of supporting and administering Linux systems ideally Centos/RHEL but not limited to other distributions - Previous experience in a 2nd line or 3rd line support role - Scripting experience in at least one medium (Shell/Perl/Python) - Experience performing patching and running day-to-day maintenance - Understanding of TCP/IP networking and diagnosis - Experience monitoring and troubleshooting performance related issues - Excellent standard of English language both verbal and written - Well-developed communication skills **About Endava**: Endava is reimagining the relationships between people and technology. For the past 20 years it has helped some of the world's leading Finance, Insurance, Telecommunications, Media, Technology and Retail companies accelerate their ability to take advantage of new business models and market opportunities. We have more than 10000 employees located in close to client locations in Denmark, Germany, Netherlands, United Kingdom, United States and nearshore delivery centers in the EU: Romania, Bulgaria, Croatia and Slovenia; Central European Countries: North Macedonia, Moldova, Serbia and Bosnia and Herzegovina; Latin America: Argentina, Colombia and Uruguay. **Additional Information**: Desirable skills: - Experience of automation tools such as Ansible, Puppet - Strong documentation skills - Experience of Cobbler or any other management tool. - Experience with Kali, Ubuntu, Suse, Amazon Linux - Complimentary skills with some of the following: - Storage Solutions: HP/EMC, - Backup Technologies: Symantec NetBackup, - Azure, AWS, - Working knowledge of ITIL **About Endava**: Endava is reimagining the relationships between people and technology. For the past 20 years it has helped some of the world's leading Finance, Insurance, Telecommunications, Media, Technology and Retail companies accelerate their ability to take advantage of new business models and market opportunities. We have more than 10000 employees located in close to client locations in Denmark, Germany, Netherlands, United Kingdom, United States and nearshore delivery centers in the EU: Romania, Bulgaria, Croatia and Slovenia; Central European Countries: North Macedonia, Moldova, Serbia and Bosnia and Herzegovina; Latin America: Argentina, Colombia and Uruguay.