Join to apply for the Technical Account Manager role at Coursera . Get AI-powered advice on this job and more exclusive features. Coursera, launched in 2012 by Andrew Ng and Daphne Koller, aims to provide universal access to world-class learning. It is now one of the largest online learning platforms, with 175 million learners as of March 31, 2025. Coursera partners with over 350 universities and industry leaders to offer courses, Specializations, Certificates, and degrees. The platform enables scalable, personalized, and verified learning experiences. We seek talented individuals passionate about transforming education. Coursera is committed to building a diverse, global team and offers flexible work options, including remote, office, or co-working spaces. Our onboarding is fully virtual for efficiency and inclusivity. Job Overview: As a Technical Account Manager, you will support our partners in creating transformative content using the Coursera platform. Your skills in project management, technical problem-solving, and account management will be vital. You will act as the technical expert for our partners, working closely with various teams to enhance learner experiences worldwide. Responsibilities: Manage operational processes for learning programs ensuring an inclusive student experience. Develop success strategies and operational plans with university and industry partners. Support partners on the platform through training, managing escalations, and consulting on best practices. Advocate for partner and learner success by analyzing platform data and providing insights. Improve operational workflows collaboratively to enhance quality and efficiency. Basic Qualifications: 3+ years in customer success roles on technical platforms (e.g., technical account manager, customer success manager, program manager). 3+ years in account management, relationship building, and cross-team collaboration with Engineering/Product teams. Successful project management with diverse stakeholders. Preferred Qualifications: Experience with education or content management platforms. Data analysis skills to derive customer/student insights and develop solutions. Ability to optimize operational processes for better customer experience and efficiency. Technical proficiency in workflows, including SQL, troubleshooting, and API calls. If interested, explore courses like Google Project Management, Customer Analytics, and Speaking to a Technical Group on Coursera. Coursera is an Equal Opportunity Employer. We accommodate applicants with disabilities; contact [email protected] for assistance. Review our CCPA and GDPR notices for California and global candidates. Additional Details: Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industry: E-Learning Providers Referrals can double your chances of interview success. Set job alerts for similar roles and explore other positions available. #J-18808-Ljbffr