About Recurly We are a SaaS company that provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.3 billion in revenue. We are backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. This partnership offers us access to significant capital and resources to make continued investments in technology and platform innovation. As a Technical Support Specialist, you will be on the frontlines of providing a delightful and successful experience for our merchants, partners, prospects, and employees. Your challenge will be to promote fast and efficient implementation of our services, providing the correct solutions while ensuring an excellent experience every single time. Responsibilities - Develop relationships across the organization to influence others to achieve the best customer experience possible. - Support customer inquiries by managing tickets in an industry-leading helpdesk management system. - Foster lasting relationships with our developers and product owners and utilize their expertise to connect customers with the right technical solutions. - Proactively identify technical issues and report them to our Engineering team. Requisites - You have 3+ years of related experience providing customer support using industry-leading case management systems and inbound customer support platforms. - Aptitude to quickly learn new technologies; both software and hardware platforms. - You exhibit an excellent grasp of customer service practices. - You know how to organize complex information into logical steps and sequences. Competencies - Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions. - Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers. - Decision Quality: Good decisions are based upon a mixture of data, analysis, intuition, wisdom, experience, and judgment. - Written Communication: Able to write clearly and succinctly in a variety of communication settings and styles. Personality Traits - You genuinely love helping people. - You have a real passion for technology. - You desire to provide truly excellent, delightful customer service. We offer competitive benefits programs and perks designed to fit your needs and the needs of your family. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.