Join to apply for the Associate Contract Manager (Renewal Specialist) - (Latam & NAM Accounts) role at HubSpot Ventures 5 days ago Be among the first 25 applicants Join to apply for the Associate Contract Manager (Renewal Specialist) - (Latam & NAM Accounts) role at HubSpot Ventures Get AI-powered advice on this job and more exclusive features. Account Management Remote - Colombia Resumes MUST be submitted in English. As an Associate Contract Manager for our 1:Many (Scaled) Customer base at HubSpot you will be responsible for handling all assigned customer contract inquiries in a timely manner for customers in NAM and LATAM. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will be responsible for managing a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with HubSpot. In This Role, You’ll Get To Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service. Communicate directly with customers and internal colleagues to ensure the accurate execution of customer renewals. Solve complex billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales, as well as partnering with Business Enablement on ways to enhance our billing infrastructure. Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks. We Are Looking For People Who Are fluent in Spanish and English Portuguese is a PLUS. Are passionate about creating a great customer experience Show clear communication skills with the ability to effectively lead a phone conversation Have healthy negotiation and interpersonal problem-solving skills Seek to understand multiple perspectives in a situation Embrace a dynamic and motivating environment Invest in relationships with customers and colleagues Contribute to a positive team environment of equality and inclusion We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you. You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information. Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Management and Manufacturing Industries Venture Capital and Private Equity Principals Referrals increase your chances of interviewing at HubSpot Ventures by 2x Get notified about new Contract Manager jobs in Colombia . 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