At iiba international institute of business analysis, we value innovation and sustainability. Our team of passionate professionals is dedicated to driving change and solving complex problems. Job Description We are seeking a highly skilled Change & Problem Sr. Analyst to manage the design, execution, and continuous improvement of our Change Management, Release Management, and Problem Management processes. This role will ensure minimal disruption to our IT services while enabling rapid delivery of changes and releases. Responsibilities: - Change Management: - Organize and lead CAB meetings, facilitating discussions on proposed changes. - Manage the CMO to meet policies and develop change management processes. - Oversee the lifecycle of all changes, ensuring risk assessment, impact analysis, and documentation. - Monitor change success rates, identify trends, and implement corrective actions to improve the effectiveness of the change management process. - Problem Management: - Develop the problem management process, focusing on identifying causes of IT incidents. - Coordinate problem investigations, collaborating with technical teams to identify and document causes. - Track problem resolutions, ensuring closure and preventing recurrence of incidents. - Identify potential problems and implement preventative measures. - Monitor problem success and insights to improve the effectiveness of the problem management process. The Essentials: - Bachelor's degree in engineering or related field. The Preferred: - Experience in change, release, and problem management. - ITIL certification. - Familiarity with Agile methodologies (SAFe and Scrum). - Openness to new technologies and process improvements. What We Offer: Our benefits package includes comprehensive mindfulness programs, volunteer paid time off, company volunteer and donation matching program, employee assistance program, and personalized wellbeing programs.