The Role: Technical Expert and Problem Solver "> Job Description We are seeking a highly skilled technical expert to join our team as an Integration Engineer. As a key member of our team, you will be responsible for implementing and deploying custom solutions for clients, integrating NICE's product suite with diverse enterprise systems and data sources, and providing front-line support and troubleshooting services. In this role, you will work closely with clients and internal teams to gather information, document issues, and analyze resolutions. You will also perform hands-on maintenance and support for Sales Performance Management applications, including software installation and upgrades, database exports, and system and application configuration. Your expertise in Linux, shell scripting, data handling, SQL, and PL/SQL scripting will be invaluable in analyzing and resolving customer issues. Additionally, your experience with ETL tools, cloud data platforms, and business intelligence tools will enable you to effectively manage and maintain data models for reporting and analytics. We are looking for someone with a strong technical foundation, excellent analytical skills, and the ability to explain complex technical information clearly to both business and technical audiences. If you have a passion for technology, a willingness to learn and adapt to emerging technologies, and a demonstrated ability to bridge communication gaps between technical and business stakeholders, we encourage you to apply. Key Responsibilities: - Integration & Deployment: - Implement and deploy custom NICE's product suite solutions for clients, - Install and integrate NICE's applications with diverse enterprise systems and data sources using ETL processes, REST APIs, web services, XML, XSLT, and scripting languages. - This includes installing and maintaining MicroStrategy Intelligence Server, web server, and application tools suite, as well as managing and maintaining data models for reporting and analytics, including report configuration using MicroStrategy development and configuration tools. - Issue Resolution and Support: - Provide front-line support, troubleshooting and resolving Sales Performance Management application issues reported by end-users. - Leverage product knowledge, technical skills, and internal resources to investigate and resolve customer problems. - Meticulously document the problem-solving process, including all decisions and actions taken, from initial report to final resolution. - Test fixes and conduct post-resolution follow-ups to ensure effective problem resolution using established testing methodologies. - Analyze documented resolutions and identify trends to proactively prevent recurring issues. - Client Collaboration & Technical Expertise: - Collaborate closely with clients and NICE's Client Services team, providing technical expertise throughout the deployment lifecycle. - This encompasses data mapping and integration, forms and workflow design and implementation, and report design and implementation. - Liaise with clients to gather information regarding operational issues encountered while using NICE's product suite. Document these issues for analysis and resolution. - System Administration and Maintenance: - Perform hands-on maintenance and support for Sales Performance Management applications, including software installation and upgrades, database exports, and system and application configuration. - Work with other NICE Integration Engineers and Business Analysts to share best practices and knowledge. - Provide valuable feedback to NICE's Product Management group regarding potential product enhancements and to improve customer experience. Required Skills and Qualifications: - Technical Expertise: - Advanced English level (B2H or Higher) - 5+ years of experience delivering excellent customer service, including the ability to explain complex technical information clearly to both business and technical audience. - 4+ years of hands-on experience with a strong technical foundation in Linux, shell scripting, data handling, SQL, and PL/SQL scripting. Possesses excellent analytical skills and will apply this expertise to analyze and resolve customer issues. - Hands-on knowledge and practical integration experience with enterprise software applications. - Proven experience with troubleshooting methodologies and demonstrated problem-solving abilities. - Business and Data Analysis Skills: - Exposure to CRM tools like Salesforce and ERP systems like Oracle or SAP is a plus, demonstrating an understanding of core business applications. - Exposure or experience within the sales domain is advantageous, providing context for supporting sales-related applications and processes. - Familiarity with cloud-native data platforms (e.g., Snowflake, Amazon Redshift, Google BigQuery), data lakes, data marts, and data warehouses is required. - Experience with HTAP, Hadoop, Spark, or other Big Data technologies is highly desirable. - Experience with cloud platforms (e.g., AWS, Azure, GCP) and cloud-based data services is necessary. - Familiarity with ETL tools (e.g., Informatica, Talend, AWS Glue, Oracle/Pentaho DI, Azure Data Factory) is important. - Familiarity with Business Intelligence tools (e.g., MicroStrategy, Tableau, Power BI, Business Objects, Cognos) is beneficial for supporting data-driven decision-making. - Education: - Bachelor's degree in computer science (or equivalent). - Soft Skills: - Excellent organizational skills and the ability to effectively manage tasks, set priorities, and meet deadlines. - Excellent verbal and written communication skills and the ability to collaborate effectively within a team environment. - Demonstrated ability to bridge communication gaps between technical and business stakeholders. - Travel: - Willingness to travel up to 10%.