NICE is currently seeking a technical, hands-on, customer-focused Cloud Operations Engineer to join our growing Cloud team. Job Description The Cloud Operations Engineer has the following duties: • Perform operational duties including application server health, service recycling. • Identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors) • Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs. • Maintain operational documentation, e.g., incident tracking and run books. • Produce metric reports including daily production status. • Review Client support tickets and requests under service SLAs. • Resolve level 2 and level 3 issues (i.e., application support, DBs and data center related issues). Document issues in customer support portal. • Provide on-call off hour support and work during non-prime shift hours. Qualifications • 4+ years’ experience in Application / production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment. • NICE WFM product knowledge & experience (from implementation or support) will be key. • Experience with AWS is a good to have. • Knowledge of ETL is a plus. • Experience with Unix, Linux, Windows, Tomcat, SSH and basic scripting skills. • Experience with SQL Server, Oracle and MySQL. • Experience with and understanding of complex process and data flow. • Ability to effectively and proactively communicate (both written and verbal) to various Internal stakeholders / groups and customers daily. • Experience with application debugging, performance, scalability • Familiarity with standard application security compliance best practices • Knowledge of fault detection and resolution processes • Experience in working independently and with other team members. • Ability to multi-task as required and provide rapid support in production. • Must be able to provide on-call off-hour support and work during non-prime shift hoursEl equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. Añade las que te faltan a tu perfil para atraer su atención. - Educación mínima: Universidad / Carrera técnica - 4 años de experiencia - Idiomas: Inglés - Conocimientos: Linux, SQL Server, Cloud Computing