**Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures. **What the role is** The Operation Manager is responsible to check all the operations under their management to offer the best experience and quality for the nomads **What you will be doing**: **Housekeeping responsibilities** - Managing housekeeping team - Quality control of housekeeping, in particular to ensure rooms meet standards before check-in - Overseeing housekeeping in common areas - Training and induction of new housekeeping staff - Ordering housekeeping supplies - Managing inventory in housekeeping supply rooms - Budget management for housekeeping **Maintenance and facilities responsibilities** - Managing full time maintenance workers - Responsible for monitoring ongoing maintenance of rooms and common areas, and ensuring quality of work - Responsible for receiving reports of maintenance issues from staff, and responsible for prioritizing repairs - Pre-emptive maintenance around the hostel - spotting issues before they arise and resolving - Prioritizing day-to-day maintenance alongside large maintenance and improvement projects - Overseeing renovations of rooms and common areas - Research and purchasing of maintenance supplies and equipment - Budget management for maintenance **Tours & Travel Responsibilities** - Responsible for ensuring all reception staff is trained on all Tours & Travel products - Ensure housekeeping is replacing/maintaining all advertisement visible and arranged in all rooms - Ensure housekeeping maintains all Tours & Travel areas in location (Retail Shop, Wellness Deck, Surf Ranch) are clean and in optimal conditions. - Responsible for the effective selling of Tours & Travel products on all reception staff during check-in **Responsible for the property security** - CCTV are operating and covering the property - security guards on daily basis - security for special events **overseeing the reception and customer service** **Responsible of the communication between all departments in the hostel** - Central point of communication between all operational departments in the hostels - Sourcing, managing, and obtaining contractors such as elevator maintenance, fire systems, air conditioning, etc. - As a visible manager around the hotel, dealing with guest inquiries, comments, and complaints. **Responsible of the communication between the commercial area to selina** - Requests from and to the businesses - Monitoring their agreement **Stand in of the location manager in case of absent** - Standing in for General Manager when absent - Responsible for day-to-day issues in all departments **What you need for the role** - Previous experience with community engagement - Education lover - Experience producing or coordinating events - Excellent communication skills - Creative - Cultural sensitivity skills - English language skills - Ability to work under pressure