Hello, all! For our key Client Tipalti, SD Solutions is looking for a Technical Support Engineer who wants to step onto a fintech unicorn rocketship. Tipalti is a financial technology company headquartered in Foster City, California. Tipalti enables businesses to streamline global payments, improve financial workflows, and ensure compliance. What do we offer? -Occasional global travel. -2-month trial period. -Employment type - Contrato a Termino Indefinido. -Hybrid office visit - 3 days in the office (Mon, Tue, Thu) / 2 remote (Wed, Fri). -Lunch coverage on the days in the office. In this job description, we are answering all your questions before you even ask them! There is information about a product, technologies, team, and more. What will you do with us? -Take full ownership of technical issues escalated by the Onboarding -Managers, Customer Support, Payment Ops, and Customer Success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communication. -Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impact. -Thoroughly investigate and troubleshoot complex payment-related issues, including flows, failures, and errors. -Provide expert support on onboarding issues affecting payees, including validation and server errors. -Identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliability. -Maintain internal documentation and actively contribute to knowledge-sharing across the team. What hard skills do we need? -Professional Experience in roles such as Technical Support, Product Support, or customer-facing technical roles, particularly within FinTech, SaaS, -Financial Management, or Accounts Payables sectors. Database and Troubleshooting Experience: Proven skills with relational databases and SQL, along with proficiency in handling MongoDB for troubleshooting. -API Integration Experience: Experience troubleshooting API integrations and familiarity with tools like Postman is an advantage. -Workflow Understanding and Communication: Ability to understand complex workflows and effectively communicate solutions across R&D;, Product, and customer-facing teams. -Global and Remote Collaboration: Experience working with remote team members, including those based in the U.S. and Israel, successfully collaborating across different time zones. -Troubleshooting and Problem-Solving Skills: Excellent analytical abilities with a strong customer-centric mindset. -Communication Skills: Strong written and verbal communication skills with the ability to translate complex technical issues into clear, customer-friendly explanations. -API and Data Structure Familiarity: Familiarity with APIs (SOAP and REST) and reading XML and JSON files is a plus. -Work Environment Adaptability: Experience thriving in a fast-paced environment, managing multiple priorities and customer escalations effectively. -Remote Management Adaptability: Ability to work effectively under a manager located in the U.S. or Israel, demonstrating flexibility and accountability. -Personal Attributes: Self-motivated, quick learner, adaptable, and an effective team player. SD Solutions is a staffing company operating worldwide.El equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. Añade las que te faltan a tu perfil para atraer su atención. - Educación mínima: Universidad / Carrera Profesional - 2 años de experiencia - Idiomas: Inglés - Conocimientos: SQL Server, Python, MongoDB