We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. With over 6,500 CI&Ters; around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. General Description We are seeking a proactive L2 Support Analyst to join our team. In this entry-level position, you will support site migrations, focusing on DNS management for websites hosted on CDN providers. Additionally, you will assist with third-party integrations and support internal systems. Your main responsibilities include diagnosing technical issues, supporting production environments, and ensuring smooth transitions. You will communicate effectively with developers, QA teams, and stakeholders to resolve incidents and improve processes. Responsibilities - Technical Support & Incident Management: Provide Level 2 support for web applications, troubleshoot issues, coordinate with L3 teams. - Problem Analysis & Resolution: Investigate incidents, document, track recurring issues, and escalate unresolved defects. - Production Support & Continuous Improvement: Monitor environments, identify risks, and stay updated on support methodologies. Requirements - Strong English communication skills, ability to explain technical concepts. - Proactive attitude, willingness to learn; previous support experience is a plus. - Familiarity with DNS management and certificates is advantageous. - Ability to work collaboratively in a fast-paced environment. Join us! Be part of a team committed to delivering top-tier support and enhancing digital solutions for global brands. Apply today! At CI&T;, we are an equal-opportunity employer. We celebrate diversity and are committed to an inclusive, equitable workplace. We encourage candidates from diverse backgrounds to apply. Our benefits include healthcare, meal vouchers, parental leaves, mobile subsidies, insurance, CI&T; University, holidays, paid vacations, and more. Collaboration is our superpower, diversity unites us, and excellence is our standard. #J-18808-Ljbffr